![]() Secondly, if it is the correct version and still the system is sending errors then you have the option to contact customer service which again isn’t helpful for Samsung Kies troubleshooting. As mentioned in the above description that different Kies versions support different models. Solution: First things first, check what version of Kies you are using and see if it supports your phone model. So, prior to taking steps to solve this problem you have to make sure that you are using the correct version of Kies that is compatible with your Phone. Apart from this, you might also get this unsupported device alert if you make an incorrect update. You can as well install both Kies 2.6 and Kies 3 on the same Computer, and whenever there is a connection between the unsupported mobile devices, a pop-up will appear on the screen to inform you to use the correct version of Kies. In this, firstly, it’s important to know that the supported models for Kies 2.6 are the devices with Android OS less than 4.3 and to be compatible with Kies 3.0 you must have a device that is Android OS 4.3 or more. Part 2: Samsung Kies Unsupported Device Alert Part 4: Samsung Kies Can't Sync Properly. ![]()
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